Privacy Policy

Smart Find LLC (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy (“Policy”). We connect our business customers (“customer(s)”, “you”, “your”) with software solutions and software vendors (“Vendor(s)”). We are committed to being transparent in our handling and processing of personal information in accordance with applicable privacy and data protection laws.

This Policy describes our practices for collecting, using, maintaining, protecting, and disclosing your Personal Information (as defined below) on or through our website, https://smartfind.io and its subdomains (“Website”), any related applications, products and platforms (collectively with the Website, the “Service(s)”) or anywhere this Policy is posted as well as through any offline interactions.

Please read this Policy carefully to understand our policies and practices regarding your information. If you do not agree with our terms, your choice is not to access or use our Services. By accessing or using the Services, you agree to this Privacy Policy and other policies or notices published on our Website. This Policy may change from time to time (see Changes to This Policy for more details).

The Website is intended for a general audience and is not intended for use or access by children under 18 years of age, and we do not knowingly collect information about children or sell products to children. Furthermore, we may restrict inquiry submissions and participation in surveys to individuals who are at least 18 years of age.

We collect several types of information from and about users of the Services, including “Personal Information” (e.g., name, postal address, email address, and telephone number) when you visit or interact with our Website and related applications. We also collect information about how you use our sites and apps to help us improve the Services.

We may use the contact details you provide to respond to or follow up on your requests. Where you have provided consent, we may send marketing communications. You may withdraw consent at any time as described in Your Choices Regarding Your Information. Consent is not a condition of purchase, and you may opt out at any time. We will honor applicable do-not-contact rules and your preferences, process opt-out requests without undue delay, and maintain suppression lists to prevent future marketing.

We use contact information to provide the Services requested by you, communicate with you about your request and provide customer support, send marketing communications where you have provided consent, analyze your use of the Services and identify usage trends, and comply with applicable legal or regulatory requirements and enforce our Terms of Service.

We use this information to provide the Services and operate the chat/assistant, provide customer support, verify authenticity, prevent abuse, manage publicly visible reviews and testimonials, comply with legal or regulatory requirements and law-enforcement requests, and enforce our Terms of Service.

As you navigate through and interact with our Services, we and our third-party service providers, including analytics and third-party content providers, may automatically collect certain information from you. We may combine this automatically collected log information with other information we collect about you to improve the Services we offer you, our analytics, and Website functionality.

• Usage information: details of your visits to our Website or Services (links you clicked, content response times, approximate location data, logs, and similar communication data and statistics about your interactions), used to analyze use of the Services, develop new features, troubleshoot, detect errors and maintain security.
• Device information: information about your computer and internet connection, including IP address, operating system and browser type, used for analytics, protecting the Services against malicious activity, investigating potential fraud, and optimizing performance across devices and browsers.
• Cookies, pixels and similar technologies: identifiers associated with cookies, pixels, tags, local storage and similar files, plus event data related to page views and interactions, used for analytics, measurement and improvement of the Services in accordance with applicable law and your preferences.

We, as well as third parties that provide content, advertising, or other functionality on the Services, may use cookies, pixel tags, local storage, and other technologies (“Tracking Technologies”) to automatically collect information through our Services. Depending on the specific technology, we, our online data partners, or vendors may use Tracking Technologies to associate these activities with other Personal Information they or others have about you, including by association with your email or online profiles.

• Google Analytics: collects how often users visit, which pages they view, and what other sites they used prior. Google’s use and sharing of this information is governed by Google’s privacy policy. Disabling cookies in your browser prevents recognition on return visits.
• Meta Pixel: used to customize advertising and serve ads based on browsing behavior; stores a cookie to measure ad effectiveness for statistical and market research purposes, processed in accordance with Meta’s privacy policy.
• LinkedIn Insight Tag: used for conversion tracking and analytics; LinkedIn may set a cookie and collect IP address, timestamps and events, subject to LinkedIn’s privacy policy and controls.
• RB2B: may be used to collect information regarding visitor behavior and demographics; see RB2B’s privacy policy for details and opt-out options.

You can generally opt out of personalized ads from third-party advertisers and ad networks that participate in the Network Advertising Initiative (NAI) or follow the Digital Advertising Alliance (DAA) principles by visiting optout.networkadvertising.org and aboutads.info/choices.

Where applicable privacy laws require a legal basis (e.g., GDPR/UK-GDPR), we rely on:

• Contractual necessity: to provide the Services, operate accounts, communicate about your use of the Services, and perform our agreements.
• Legitimate interests: to improve and analyze our Services, promote our offerings (B2B), personalize content and advertising, prevent fraud, maintain security, enforce our Terms of Service, and support Website functionality, balanced against your rights and freedoms.
• Consent: when you voluntarily provide information for a stated purpose, for certain marketing, and for certain cookies or Tracking Technologies where required. You may withdraw consent at any time.
• Legal obligations: to comply with applicable laws and regulatory requirements and to establish, exercise, or defend legal claims.

We do not sell your Personal Information. We do not share your mobile phone number, SMS opt-in data, or SMS consent information with any third parties, affiliates, vendors, advertising partners, or lead generators for any purpose. This restriction applies regardless of any other provision in this Privacy Policy.

We may disclose other categories of Personal Information only as described below. Recipients must keep Personal Information confidential, secure, and process it only for the specific purpose for which they are engaged:

• Service providers: third parties performing services on our behalf (hosting, maintenance, database management, analytics, fraud detection, email delivery). They are contractually restricted from using your information for their own purposes.
• Advertising and analytics partners: partners who measure performance and display advertising. These partners do not receive your phone number or SMS data.
• Corporate transactions: we may transfer Personal Information in connection with a merger, acquisition, reorganization, financing, sale of assets (including due diligence), or bankruptcy. Any successor entity will be bound by the same SMS no-sharing commitments.
• Affiliates and subsidiaries: to help operate, improve, and promote our products and services. Mobile phone numbers and SMS data are excluded from this sharing.
• Required by law / protection of rights: to government or law enforcement officials or private parties where necessary to comply with legal obligations, respond to legal process, enforce our Terms of Service, or protect rights, property or safety.

• Email: you may opt out of marketing emails by following the instructions in those emails. We reserve the right to send certain administrative and service announcements, which may be unaffected by a marketing opt-out. We process email opt-outs without undue delay and within applicable legal timeframes.
• Calls and text/SMS messages: you may receive calls or texts you consented to receive at the phone number you provided. Cancel text messages at any time by texting “STOP”; you may receive one confirmation message. Message and data rates may apply. Consent is not a condition of purchase.
• Providing consent: you may choose whether to receive communications about our products and services or those of providers featured on the Website by providing consent where required (for example, by selecting an unticked checkbox).
• Contact us: email info@smartfind.io to learn more about your rights and choices.

Please note that if you do not allow us to collect certain Personal Information, some Services may not function as intended.

When you provide your mobile phone number on our contact form and check the SMS consent box, you are providing express written consent to receive SMS text messages from Smart Find related to your inquiry, including follow-ups, appointment confirmations, reminders, and customer support.

Consent is not a condition of purchase or of using our Services. Message frequency varies based on your interaction with us. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at info@smartfind.io.

No sharing of mobile information: Smart Find will not share, sell, rent, or transfer your mobile phone number, SMS opt-in data, or SMS consent information to any third parties, affiliates, vendors, advertising partners, lead generators, or any other entity for marketing or promotional purposes at any time. Your mobile information will only be used by Smart Find, and by service providers acting on our behalf, strictly to deliver the SMS messages you consented to receive.

Depending on where you are located, you may have rights to access, correct, update, delete, object to, or restrict processing, and request portability of your Personal Information. Upon request, we will confirm whether we hold your Personal Information. We may request information to verify your identity before acting on a request and will respond within the timeframes required by law. Certain requests may be limited where an exception applies. Information you posted publicly may not be fully removable from third-party caches or archives.

• Right to know/access: the categories and specific pieces of Personal Information collected, the sources, purposes, and categories of recipients for disclosures in the preceding 12 months.
• Right to delete and right to correct certain Personal Information, subject to exceptions.
• Right to opt out of “sale” or “sharing”: certain disclosures may be considered a sale or sharing under California law. You may opt out using mechanisms available on our Website or by contacting info@smartfind.io. Denied requests may be appealed by emailing info@smartfind.io with the subject line “Privacy Rights Appeal”.
• Right to limit use and disclosure of sensitive Personal Information where applicable.
• Right to non-discrimination for exercising your rights.
• Authorized agents: you may designate an authorized agent to make requests on your behalf, subject to verification.

Our Services are hosted in the United States and are subject to U.S. laws. If you access the Services from another country, your Personal Information may be transferred to and processed in the U.S. Where required, we rely on appropriate safeguards (such as EU/UK Standard Contractual Clauses and, if applicable, participation in relevant transfer frameworks) and implement supplementary measures as appropriate.

• The length of time we have an ongoing relationship with you and provide Services;
• Legal obligations to which we are subject (e.g., tax, accounting, recordkeeping);
• Whether retention is advisable in light of statutes of limitations, litigation, or regulatory investigations.

We maintain durable suppression lists to ensure future marketing is not sent to contacts who have opted out.

Company may update this Privacy Policy at any time and changes are effective upon posting. The “Last Modified” date at the top indicates the current version. If we make material changes, we may provide additional notice (for example, by email, in-product notice, or banner) and, where required, obtain your consent. Your continued access to the Services after changes are posted constitutes acceptance. We encourage you to review this Policy periodically.

To exercise your rights or if you have any questions about this Policy or our privacy practices, please contact us at info@smartfind.io. You may also write to: Smart Find LLC, 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex.